Log In/Out

By default, you can log in to the AVEVA Asset Information Management without any prompt to enter credentials, if:

• Your organizational domain network credentials are configured by your System Administrator.

• You are accessing the Dashboard from your organization's network domain computer.

However, if you are accessing the Dashboard from outside of your organization's domain network, you must enter your domain credentials to log in.

Sign in to CONNECT

You can sign in to CONNECT using your email address and password, using your organization’s single sign on, using a sign-in link, or through a connection code.

Note: Signing in through a connection code is applicable to users who are authenticated using a federated connection. If you are a first-time user of CONNECT, you must first register yourself with CONNECT before you can sign in. For information on how to register with the CONNECT, see Register with CONNECT.

If you attempt a sign-in ten times consecutively with a wrong password from the same location (IP address), then your login will be blocked. If this happens, contact AVEVA Global Customer Support to unlock your account.

You can sign in to only one account at a time. You must sign out from one account before signing in to another account.

To sign in to CONNECT:

1. Access the CONNECT sign in page.

   If you are accessing the CONNECT sign-in page directly by following https://connect.aveva.com/, select the Sign in option on the Home page.

2. On the SIGN IN tab, enter your registered email address.

   Note: If your organization has opted for single sign on, then you can sign in to your CONNECT account without entering a password.

   After a successful sign in, the list of accounts that you are a member of is displayed.

3. Select the account you want to sign in to. You are signed in to that account.

   Note: If you are a member of only one account, you are signed into that account automatically. For more information, see https://help.connect.aveva.com.

Accessing AIM-A

AIM-A is compatible with the following web browsers:

Your System Administrator configures the user roles and assigns access rights. You must have appropriate access rights granted by your System Administrator to access the Dashboard features.

The minimum screen resolution for viewing AIM-A is 1024 x 768. If your system screen resolution is set to a value that is less than the minimum, contact your System Administrator to set it to 1024 x 768 or greater for optimal viewing.

Accessing Multiple Portals

If you have access to multiple Portals, you will have the option to select a Portal after authenticating. Alternatively, you can directly access the Dashboard for a Portal by providing the URL, for example, https://[asset].dashboard.[account].aveva.com/?portalId=[folderId], where [folderId] is the CONNECT folder ID.

Each Portal is a separate CONNECT folder with the AIM-A service enabled. Role and user management can be performed through the Manage Roles option in CONNECT. For a user to see multiple Portals, they should have AIM-A roles for each folder. For more information on assigning roles in CONNECT see Assign Role to Group/User.

Note: When creating folders in CONNECT for Multiportal, ensure the region for each folder is the same region that your AIM-A service is deployed to.

After authenticating, if a user does not have access to any Portals a message will be displayed accordingly.

If the user has access to some Folders, then they will be presented. For example, a user has access to three out of the following four Folders.

Then the following dialog will be shown when accessing the Dashboard (using a URL without a portalID). Select a Portal to continue.

If the user has access to only one Portal, then they will be automatically redirected to that Portal.

If the user has access to more than one portal, and they have previously logged in to a Portal, then they will be automatically redirected to that Portal.

After logging in to a Portal and viewing the Dashboard, then the user may switch to another Portal that they have access to by selecting the Settings icon in the top-right of the Dashboard, then selecting Switch Portal. For example:

A user can open a different Portal, that they have access to, in a separate browser (or browser tab).

Log out of AIM-A

If the Log Out link is enabled during configuration, it appears under the icon at the top-right corner of Dashboard. Selecting the Log Out link enables you to exit from your current session in Dashboard.

Note: Logging out of AVEVA Asset Information Management does not log you out of your chosen Identity Provider or release network credentials for a domain. This means, when you log out of AVEVA Asset Information Management and try logging in again, you are not prompted for credentials. To release credentials, you must close your browser session.